Wondershare Movie Story FAQ
We use the 'try-before-you-buy' model to ensure that they are compatible with your computer systems and satisfy all of your requirements before purchasing the full version. The trial version is a special edition for trial purpose only without any functional restriction. However, there is watermark on your work created with trial version. Further more, the trial version can't be registered. To remove the watermark and register the programs, please order our products online simply and conveniently. With our products, you will experience powerful functions and enjoyable fun.
What's the difference between trial version and full version?
The only difference between them is that trial version can't be registered, while full version can. Both of them have not any restriction on functions. If you are satisfied with our product, please order it online, a registration email containing the full version download link and the registration code will send to you very soon. With this information, you can turn the full version into registered version, by which you can easily and simply make your stylish and stunning creation without any watermark.
Thanks for using our program. The watermark is a limitation of the trial version. Please purchase our program by placing an order online if you are satisfied with it. After you register our program, the watermark will be removed totally. Want to purchase it now? Please access our website to place an order online: http://www.wondershare.com/products.html
What can Wondershare Wondershare Movie Story do for me?
It,s an easy to use, powerful DVD and Video authoring and burning software. Starting with your digital photos or videos, it will provide you stunning and professional DVD or Video. With Wondershare Wondershare Movie Story, You could enhance your photos/videos, make amazing slideshows, share your creative work with friends and family, and keep your beautiful memories forever. Wondershare Wondershare Movie Story is just as easy as 1-2-3 to make outstanding and professional videos! Enjoy it!
What operating systems are supported by Wondershare Movie Story?
For the moment, only Microsoft platform is supported by DVD slideshow Builder, including Windows 2000/XP (SP2) /Vista.
What formats are supported by Wondershare Movie Story?
Following file formats are supported by Wondershare Wondershare Movie Story:
Photo formats: .bmp, .dib, .gif, .jfif, .jpe, .jpeg, .jpg, .png, .tif and .tiff (.ico, .emf, .wmf available only for background)
Audio formats: .mp3, .wav and .wma
Video formats: .3gp, .asf, .avi, .dat, .mov, .mpeg, .mpg, .mp4, .wmv, .rm and .vob
Note: Our program doesn,t provide any decoder. It depends on the decoders on your Windows system. Before you adding the video file to the slideshow, you should make sure that there is decoder available on your system. Besides, some content protected music or video clipart are not supported by the program.
Can I specify another location for the program while installing?
Yes. You can specify any location on your computer for the program. If you don't know which directory you have installed your program into, you can hold your cursor over the shortcut icon for the program, then the hint information will show you the location. When you upgrade your program and you want to keep current resource such as customized templates, you should back up "Resource" folder under installation location before you install the newer version.
Before registering, you should have got the registration email address and registration code. Then run the program you want to register and open the Register dialog box. In the resulting dialog box, input your licensed email address and the registration code, afterward, click "Register" to finish registering. Note that both licensed email address and the registration code are case-sensitive. Besides, don,t leave any additional blank space in your email address or registration code.
I've lost my registration Code. Can I upgrade to the newest version?
Certainly. All of our software provides free upgrade for lifetime. Any time you want to upgrade your program, simply visit our websites and follow the instructions to accomplish. For detailed information about upgrade, please go to relevant topics. However, if the current version on your computer works well, it,s not recommended to upgrade it frequently.
Alternatively, you can retrieve your registration code by yourself. The fastest and most convenient way: visit our support website, choose the method as you want and in the next web page enter the email address you used when purchasing or the Order Number, then you could get your registration code. Note that this registration code would generally validate for the version you are using.
Why do I get the message"The Licensed E-mail Address and Registration code don't match", when I register the program with the registration information sent from you.
There would be some reasons to cause it. Please check out step by step as below:
1. Don't apply the key code to trial version, for the trial version can't be activated.
2. Ensure the previous version has been erased completely.
3. The key code is in Caps.
4. Don't leave blank space before the key code serials.
5. Check whether your system time is set correctly.
How to upgrade as a registered user?
If you are formal user, please go to http://support.wondershare.com to upgrade. Log in the system with your email and password issued in the registration email. After login, forward to 'My Order' portion, select your program and 'Upgrade'. Afterwards,an email would come up, with the download URL for the updated program and new registerkey code included.
Please note that the previous version should be erased before you install the new one.However, if you want to keep resource like some customized template, you can backupthe relevant folder and move back after installing.
If you have purchased our product, free upgrade of corresponding product for lifetime is provided from us. Meanwhile, many resources for application usage are periodically supplied to help you make digital creation in fashion and more stylish. Please visit our websites once a while for latest information and sometimes promotion activities.
How often should I upgrade my program?
Generally, upgrade mainly provides bug fixes and performance enhancement. However, if our program can work well in your system, we don't recommend you updating the version frequently. Even if you want, please backup your old version in advance. If you are experiencing instability problems or incompatibility while running your current version, please check the upgraded version and go to http://support.wondershare.com to upgrade.
